WHAT can be returned?
Not all items are subject to our standard returns policy. Items that are special order are subject to a return policy outline between Shift Performance Parts and the customer at time of purchase.
Once a product has been test fitted, installed or used it can no longer be returned.
Returns are not accepted for products that have been attempted to be installed by an unqualified person without experiance. Shift Performance Parts will not be liable or responsible if an item cannot be installed/fitted correctly due to the reasons mentioned above.
WHEN do items need to be returned by?
Customers have 14 days from the day they receive their order to lodge a "request for return" with Shift Performance Parts.
WHERE do items need to be returned to?
Once "request for return" has been approved by Shift Performance Parts customers must arrange for their item(s) to be sent to 12/252 Hume Highway, Lansvale NSW 2166
HOW do customers return items?
All returns must be accompanied with the original invoice for the item(s) they wish to return.
SHIPPING for returns?
All return shipping costs are to be paid by the customers. However, in the event that an incorrect item has been sent Shift Performance Parts will cover return shipping costs.
CREDIT for returns?
Customers will be credited through the original gateway purchase method.
In store return option?
Customers are more than welcome to return items in person providing that the "request for return" has already been approved by Shift Performance Parts.
All returns must be in original package. Packaging that is damaged and in an "unsellable" condition will incur a 20% repackaging fee.
Full refunds including shipping costs will be available in the instance of major faults/defects as per Australian Consumer Law
Shift Performance Parts cannot be held accountable for any additional costs involved outside the original purchase. This includes, but not limited to loss of income, additional transport costs, labour costs or any other costs directly or indirectly associated with the original purchase.
By purchasing from Shift Performance Parts you agree to the Return Policy outlined above.